+ What is your cancellation policy?

If it is necessary to change or cancel your appointment, we request you do so a minimum of 24 hours in advance. Last minute cancellations do not allow us time to fill your reservation, resulting in loss of income for your therapist. Regretfully if we do not receive adequate notice of cancellation, 50% of the service will be charged or 100% for no show appointments. Calling to cancel less than 3 hours prior or after your appointment was scheduled to start will automatically result in full charge for your service. We require a card on file to make all appointments. The policy is the same for gift cards.

+ What is spa etiquette?

To guarantee that you, as well as other guests have the most relaxing experience, we ask that you turn your phone on silent and refrain from any phone calls. If you are new to the spa, please arrive 10-15 minutes before your appointment to fill out paperwork or do so on our website prior. If you do not show up before, we may use part of that time as your overall service time. Please arrive early to ensure that you receive your full treatment time.

+ What forms of payment do you accept?

American Express, Visa, Mastercard, Discover, Lemon Tree Spa Gift cards, and Cash. We do not accept Spa Finder Gift Cards.

+ Do you offer group services?

Yes! Bachelorette/Bachelor parties, business, friends, and any other group you want to celebrate with a spa day. Beverages and small bites available upon request.

Be sure to book out your appointments in advance to ensure you all receive the treatments and times you want. Our St. Pete Beach location can accommodate up to 8 people at once and Tierra Verde can accommodate up to 5 people at once depending on treatments. For larger groups appointments can be done one after another. A credit card number is needed to book the appointments, and a cancellation fee will be charged if appointments are canceled with less than 48 hours notice. For more information contact us at either location.

+ Can I choose a male or female therapist?

If you have a gender preference, please advise the receptionist at the time of booking your appointment. Our therapists are highly trained to be sensitive to your comfort and modesty at all times.

+ What if I have a physical ailment, disability, or allergies?

Please notify the spa receptionist at the time you are making your appointments and your therapist prior to your treatment. You will be informed if treatments are not recommended.

+ What if i am pregnant?

Please always check with your physicial prior to receiving any spa treatment. We offer pregnancy massage for those who are over 12 weeks along, it is not advised to massage prior to that time. You may also receive facials. Body wraps are not advised during pregnancy.

+ How old do you have to be for spa treatments?

We gladly offer massage and facials for young adults 12-17 years old that are accompanied by a parent or guardian. Proper forms will need to be filled out prior.

+ Do I have to completely undress for a spa treatment?

That is completely up to you! Prior to your service, the therapist will leave the room for you to get comfortable. During the service you will be covered and draping is done so only the body part being worked on uncovered. For a facial you will be given a wrap to wear and will be under the sheet and blanket.

+ What is your gift card policy?

The gift card must be presented at check out to redeem for spa treatments and/or retail items, as well as gratuity. Gift cards have no cash value and are void until activated at the time of purchase. Lemon Tree is not responsible for lost or stolen cards, or for unauthorized use. Gift cards cannot be used towards the purchase of another gift card. Gift cards are nontransferable. All rules are subject to change. Please check back for updates.

+ What is your gift card return policy?

All gift card sales are final at the time of purchase. Lemon Tree Spa is not responsible for lost, stolen or damaged gift cards or for any unauthorized use.

+ Can I use my Lemon Tree Spa gift card at either location?

Yes! Online gift cards may show a certain location address on it, but can be used at either one.

+ What if I can't decide on a facial?

No problem! Most of our estheticians are trained in all of our services. We will book what is called the "Consultation Facial which means the esthetician will analyze your skin, talk over types of facials and you can choose which is best based on you skin type/concerns. If you are interested in Dermaplaning, please make sure the receptionist is aware as only certain estheticians offer that.

+ How long does hair need to be for waxing?

It is recommended the hair be 1/4 inch to 1/2 inch long in order for the wax to be able to grab the hair.

+ What should I do after waxing?

It is best to avoid exfoliating, sweating (gym, sauna, etc), sunbathing and swimming for 24-48 hours.

+ What are you doing about COVid-19?

The health and safety of our clients is our number one priority right now, and wanted you all to be aware of extra precautions we are taking.

We have both spa locations professionally disinfected with a ULV fogging method that has been proven to kill 99.9% of the virus. It has no carcinogens and is approved by the CDC, EPA, and OSHA. We will continue to do so every 2 weeks for the protection of our clients and staff.

Sanitation and client safety practices are always put into effect every day at our spa. Our therapists always wash their hands prior to each service as well as after, and will continue to do so. Tools, implements, massage and esthetic tables, etc. are disinfected and sanitized. As an extra precaution we are sanitizing high traffic areas more frequently such as hard surfaces, doorknobs, light switches, etc.

Please do not fear coming in for your appointments or booking appointments, but also be mindful of others. We ask if you are not feeling well that you contact us to reschedule your appointment. Our staff will also not come into work if they are experiencing any flu like symptoms. It is our number one priority to uphold these preventative measures.

We are taking our recommendations from the CDC guidelines and will continue necessary precautions.